RMA Service

AEWIN products are manufactured in accordance to the industry standard and warrants for twenty-four(24) months from the day of invoice issued. If the warranty claim is valid,AEWIN will repair or replace product(s) without additional charge for parts and labor. The warranty applies only to products manufactured and distributed by AEWIN and her subsidiaries.

Exclusions from warranty

The product is treated as exclusion from warranty if:

  1. The product has been found to be defective after expiry of the warranty period.
  2. Warranty does not cover damages or failures that arised from misuse of the product, inability to use the product, unauthorized replacement or alteration of components and product specifications.
  3. The warranty is void if the product has been subjected to physical abuse, improper installation, modification, accidents or unauthorized repair of the product.
  4. Product is damaged beyond repair due to nature disasters, for example, lighting strike, flood, earthquake, etc.
  5. Unless otherwise instructed in the user’€s manual, the user may not, under any circumstances, attempt to perform service, adjustments or repairs on the product, whether in or out of warranty. It must be returned to the purchase point, factory or authorized service agency for all such work.
  6. AEWIN will not be liable for any indirect, special, incidental or consequential damages to the product that has been modified or altered.